Describe a Problem you had while Shopping Online Cue Card
Describe a problem you had while shopping online . You should say:
- When it happened
- What you bought
- What problem you had
And explain how you felt about the experience
Note: You will have to talk about the topic for one to two minutes. You have one minute to think about what you are going to say. You can make some notes to help you if you wish.
Sample Answer 1:
Describe a Problem you had while Shopping Online
I normally don’t buy clothes or shoes online because of size issues. Different companies have different size charts, and sometimes the large size of one brand turns out to be a small size in another. However, recently one of my friends ordered Nike shoes from Amazon and got them at almost half the price compared to the official Nike store. That encouraged me to try buying online as well.
So, about two months ago, I decided to buy a pair of Adidas shoes from Flipkart, which is another well-known online shopping platform in India. I checked the same shoes on Amazon too, but they were around Rs 200 more expensive there, so I chose Flipkart.
I was extremely excited about my purchase. In fact, I even boasted about the great deal I got to my friends. But unfortunately, my excitement was short-lived. When I received the package and opened it, I was quite disappointed. The shoes turned out to be fake. Instead of “Adidas,” the brand name printed on them was “Adidaas” with a double ‘a’. That was a clear sign they were not original. I knew that a reputed brand like Adidas would never make such a mistake.
I immediately contacted Flipkart’s customer care and explained the situation. They asked me to take photographs of the product and send them via email. After verifying, they offered me two options: either I could get a full refund or choose another product of the same price. They also informed me that the seller would be removed from their platform due to this issue.
I chose the refund option. They asked me to courier the shoes back and send them the courier receipt. As soon as I emailed the slip, they refunded the full amount along with the courier charges I had paid. I was quite impressed with how they handled the issue professionally.
I still felt it was a waste of time. The entire process took about two weeks. If I had simply gone to a physical store, I could have picked up a genuine pair of shoes within an hour or two. So while I appreciated their customer service, this experience made me more cautious about buying branded items online.
Describe a Problem you had while Shopping Online Follow Up Questions
1. What kind of customer service do you think is good?
I think that creating a good customer experience depends on multiple factors. The companies should ensure that the staff providing the service are prompt, attentive, and most importantly, are very patient and polite with the client.
2. What are the differences between shopping online and in-store?
There are numerous differences between online shopping versus shopping from brick-and-mortar stores. First of all, online shopping is more convenient as it saves a lot of time and energy. Also, it can be done 24X7, whereas, the stores are generally open for 10-12 hours only. The only benefit of retail stores is that an individual can make a better judgment of the look and feel of the product, which is not possible online.
3. What problems do customers often have while shopping?
Generally, the customers are not able to easily find products/goods that match their needs or taste. For example, sometimes if a person likes a particular piece of clothing, he/she might not be able to find the right size for it. Other than that, sometimes they might have to deal with rude and impolite staff.
4. What do you think customers should do when there are problems with products bought online?
The customers should immediately lodge a complaint with the website from which they have bought the product. Also, they should go through the refund and return policy for the product and then take the necessary action.
5. Can customer complaints help improve product quality?
Yes, customer complaints can help improve product quality. They give companies feedback about what is wrong or not working properly. Companies can then fix these problems and make better products in the future.
6. What do you think of people complaining when they buy poor-quality goods at a low price?
I think people shouldn’t expect high quality if they know they are paying a very low price. However, if the product breaks or doesn’t work at all, people have the right to complain
Also Check: Describe your First Day at School that you Remember
