Your Internet Connection has been Slow and Intermittent

Your Internet Connection has been Slow and Intermittent – General Training Letter

Your internet connection has been slow and intermittent for the last couple of days, and it affects your work. Write a letter to your internet service provider to complain about it. In your letter,

• describe the problem
• say how it affects your work
• arrange for a service engineer to visit your home and fix the problem

Write at least 150 words. You do NOT need to write any addresses.

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Internet is not Working Complaint Letter – Model Answer 1

Dear Sir or Madam,

I would like to thank you for offering me the position of Senior Research Officer at your esteemed company which, I believe, draws top-class research scholars and academicians from all over the country. I also thank you for offering such great salary and benefits which, I think, are some of the best in the industry. However, I regret to inform you that I would not be able to accept the offer right now.

Despite being offered such a lucrative job, I will not be able to accept it because I have been offered another job. The offer has come from a university where I would have to work as an Assistant Professor. The reason, for which I have decided to accept this job offer, is that it would allow me to enjoy my time in a more interactive environment in the company of students than spending long hours in isolation in order to conduct the research works. Besides, this job would also allow me to stay close to my elderly parents.

Therefore, I would like to apologize to you for being unable to accept your job offer, even though it is a very lucrative one. Nevertheless, if I ever plan to work as a researcher, I will definitely apply to your company in the future.

Yours faithfully,
Manmindar Singh

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IELTS General Training Letter Sample – Model Answer 2

Dear Sir,

I am writing this letter to express my dissatisfaction with the internet service you are providing me now.

I have been a much-satisfied customer of yours for over a couple of years, but recently my connection has become unstable. This interrupts my work as I do work from home right now. Even when it is working, it is too slow, and this affected my business adversely.

I have already called your customer service department of this twice last week. Though they responded positively, the problems are not yet solved. I think there may be some technical issues, which can be solved best by an engineer. Therefore, I would like you to send an experienced one to my home in order to resolve the issues.

One more thing I would like to bring to your notice is the bill amount. It is due this Friday. Since I have not received the assured service from you for almost a week and a half, I expect a reduction in the bill.

I look forward to a prompt reply.

Yours faithfully,
Nathan

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Internet is not working IELTS Letter Writing – Model Answer 3

Dear Sir or Madam,

I am writing this letter to draw your attention to the poor internet service that I have been receiving for a while. For the last few weeks, my internet speed has been pretty low.

On top of that, there were several outages in the last few days, especially after your team completed the maintenance work. Because of these issues, I am finding it difficult to finish my jobs and perform other activities.

I have called your contact center several times, but no one has been able to help me so far. I would like you to send an experienced engineer who can figure out the root cause of my problem and fix it for me. I am working from home all the time so anytime would work for me.

Lastly, I would like to be compensated for the trouble that I have been facing since last month. The quality of the internet has been bad for the whole of the last month and we have faced outages almost every other day. I would demand at least a 50% reduction in our next bill or an additional month of service for free.

I look forward to hearing soon from you.

Yours faithfully,
Sofia

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IELTS General Training Letter Sample – Model Answer 3

Dear Sir or Madam,

I am writing this letter to address a problem I have been facing due to the dearth of internet connections in my area. I have been a constant customer of your internet service but recently past two weeks, there have been recurring unavailability of the internet.

I have also informed your local office about the issues faced on two occasions by calling them up. But there have been no significant changes since then. The connection remained smooth only for a day immediately after I ringed them but again it is back to square one. Since I am presently working from home, it is becoming pretty troublesome for me to manage my work. The internet connection is becoming so intermittent that it is almost unusable. I am requesting you to arrange for an engineer to solve the issues I am facing after thrice attempts of remotely solving the issues, it is still the same.

Also, I find no reason for charging me the advertised fee of Rs. 1,000 per month since I haven’t received my service for almost three months. I will either accept the payment for these three months or a reduction in the upcoming bills.

Regards,
Naina

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IELTS General Training Letter Writing – Model Answer 4

Dear Sir or Madam,

The reason behind writing this letter is to inform you that for the last two weeks I have been getting an intermittent internet connection. I have already contacted the nearest authorities but they didn’t show any concern towards my problem stating this is happening across the area. Initially, I did believe them but the very next day upon inquiry I got to know that my neighbor who is availing the same service is receiving proper connection.

The complications began when after reaching out to them twice they stopped taking my calls for the third time. I find this behavior extremely unprofessional and insulting to not pay heed to the queries of the customers. I’ve been a loyal consumer of your internet services but due to the recent unacceptable behavior from the local office, I am giving a second thought about continuing your services.

Since I am working from home, my work is getting affected big time because of the weak internet connection. I would like you to send over an engineer to solve my problem as soon as possible.

Regards,
Arbaz

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Write a Letter to complain about the Internet – Model Answer 5

Dear sir,

Through this epistle, I would like to express my utter annoyance regarding the bad service of the worldwide web from the last few months.

I am using this connection for the last five years. but now I am facing a problem of bad connection due to this, my whole work is suffering. As I am working as a software developer I need internet for 24*7. I already lodged a complaint about this a few days ago but no heed was paid to my problem, so that’s why I am launching a written complaint this time. You can check my previous track record, I always paid my bills on time.

due to this inconvenience, my boss warned me two times. Now I cannot take the risk so please send your engineer to my home so that he will find out the problem and fix it properly. This time I am very disappointed by your service because of this I would like to request you to give me compensation for my bill.

I hope you pay attention to this matter this time.

Thanks,
Joginder Singh

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IELTS General Complaint Letter Writing – Model Answer 6

Dear Sir or Madam,

This letter of mine is in reference to the internet services you provide me for my residence. I am very unhappy to say but I am not really satisfied with the connection from the past few weeks.

It all started from this billing cycle, the speed of the internet has really dropped down and my kids are facing difficulty connecting to their zoom class and completing their research. We all are aware that this pandemic has made it a necessity to cover all the minor and major aspects of one’s residence. I am not willing to make my youngster’s education being suffered more. In addition, I am working from home as well and a poor internet connection is making it all the more difficult even after I upgraded my plan to the unlimited.

I would like to request you to entertain the issue and schedule a concerned person to visit my address to look for the exact issue of the slow service. I haven’t been using the upgraded service this month due to whatever issue but a refund in the coming billing cycle sounds good for the inconvenience being caused.

Please address the problem as soon as possible. Waiting to hear from you. Thanks

Yours truly,
Xuan

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